Build a Help Centre

How It Works

Add your documentation

Create your documentation, or use Knowted Agents to automatically explore your application and generate it for you.

Import existing articles in one click
Generate new documentation automatically with Knowted Agents
Organise content into collections and categories

Deploy your Help Centre

Launch your Help Centre directly from Knowted. No hosting to configure, no infrastructure to manage. Your customers get a fast, reliable, and always-optimised experience out of the box.

Instant deployment with zero configuration
Automatic content optimisation powered by Knowted Optimise
Secure, isolated schema — your data never mingles with other organisations

Map your domain

Make it yours. Point your own custom domain to your Knowted Help Centre and give your customers a seamless, on-brand experience.

Custom domain mapping in minutes
Automatic SSL certificate provisioning
Fully branded experience for your customers

Serve your customers in their language

Use Knowted Multilingual to automatically translate and serve your content in every language your customers speak.

Automatic translation for every article
Localised Help Centre by region
No manual translation workflow required

Perfect For

See how different teams use Build a Help Centre

Teams who want efficiency without the overhead

Knowted takes care of hosting, optimisation, and maintenance so your team doesn't have to. Deploy a world-class help centre without a dedicated ops or content team behind it.

RESULT

Reduce customer support costs by deflecting tickets with self-serve content.
Eliminate the cost and complexity of hosting and maintaining your own help centre infrastructure.
Keep documentation accurate automatically with Knowted Agents running on a schedule.

Companies serving customers globally

Knowted supports every language your customers speak. Your Help Centre is automatically localised by region so whether your customers are in Berlin or Buenos Aires, they get support in their language.

RESULT

Remove the pain of localisation entirely. Increase customer satisfaction scores by serving every customer in their native language — with zero manual translation effort from your team.

Works With Your Tools

Seamlessly integrate with your existing stack

Built for Security, Scale, and Performance

Knowted Help Centres aren't just easy to deploy — they're built on an architecture designed for teams who care about data security, reliability, and content performance.

Fully Isolated Organisation Schemas

Every organisation on Knowted runs on a completely isolated data schema. Your documentation, your customer data, and your configuration are never shared with or accessible by any other organisation on the platform. Built for teams where data separation is non-negotiable.

Connected to Your Helpdesk

Knowted integrates directly with helpdesk tools like Intercom, so your customers can find answers in your Help Centre and raise a support ticket without ever leaving the page. Your support team gets the context they need, and your customers get a seamless experience.

Optimised Automatically by Knowted Optimise

Every Help Centre on Knowted is powered by Knowted Optimise — an ML engine that automatically tests and iterates your content to find what works best for your users. No A/B testing setup required. Your content improves continuously, hands-off.

Managed Hosting and SSL

Knowted handles all hosting infrastructure, uptime, and SSL certificate provisioning for your custom domain. There is nothing to configure, patch, or monitor. Your Help Centre is always fast, always secure, and always available.

Frequently Asked Questions

Everything you need to know about Knowted Help Centres