Bring marketing-level experimentation to your documentation. Knowted Optimise uses advanced ML and multi-armed bandit techniques to continuously test and improve your content — reducing support tickets and improving CSAT, entirely hands-off.
Create your documentation, or use Knowted Agents to automatically explore your application and generate it for you. The more content you have, the more Optimise has to work with.
Serve your content wherever your users are — your Knowted Help Centre, embedded in your product, or via the API. Knowted automatically tracks impressions, time on page, and whether your customer found the answer they needed.
Once your content is live, Knowted's ML engine gets to work. It generates variations, runs experiments, and continuously promotes the content that performs best — giving your customers the right answer at the right time, without anyone on your team lifting a finger.
See how different teams use Optimise your content
When your customer base grows faster than your support team, documentation quality becomes a critical lever. Knowted Optimise continuously improves your content so your Help Centre deflects more tickets automatically — without needing a dedicated content or CX team to run experiments. Read more about navigating support cost pressures here.
RESULT
You know experimentation drives better outcomes. The problem is running rigorous tests takes time, tooling, and statistical expertise most teams don't have spare. Knowted Optimise removes all of that. The experimentation happens automatically — you just watch the results improve.
RESULT
Get the compounding benefits of continuous experimentation without the overhead of running it. Your documentation gets better every week, entirely on its own.Knowted Optimise isn't a simple A/B testing tool. It uses multi-armed bandit algorithms and machine learning models that are purpose-built for documentation optimisation — continuously allocating traffic to better-performing content rather than waiting for a test to reach statistical significance.
Unlike traditional A/B testing, which splits traffic equally and waits weeks for a winner, Knowted's bandit algorithm continuously shifts traffic toward better-performing content variations in real time. Your customers always get the best available version, not a coin flip.
Knowted doesn't just test what you write — it generates its own content variations using large language models, then tests them against your originals. Better-performing variations are promoted automatically, so your documentation improves even when nobody on your team is actively working on it.
Knowted tracks the signals that indicate whether a customer truly found what they needed — not just page views. Time on page, scroll depth, follow-up searches, and whether a support ticket was raised after reading an article all feed into the optimisation model.
There is no experiment configuration, no traffic split to define, and no results to manually analyse. Knowted Optimise runs continuously in the background from the moment your content goes live. Your team sees the outcome — fewer tickets, higher CSAT — without doing the work.
Everything you need to know about Knowted Optimise